Terms and Conditions

General Conditions
By visiting our website, vising our pop up stores and/or purchasing something from us, you engage in our “service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”, “Ts & Cs”), including those additional terms and conditions and policies referenced herein, including but without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. The term “service” also refers to our product/s, affiliates.

Please read these Terms of Service carefully before accessing or using our website or choosing to engage in our “Service”.  If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or engage in our “services”.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions at any time, it is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse service to anyone for any reason, at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the “service”, use of the “service”, or access to the “service” or any contact on the website through which the service is provided, without express written permission by us.

Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the “service” (or any part or content thereof) without notice, at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the “service”.

Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Certain products may be available exclusively online through the website or exclusively through our pop up stores.

Our products are sold at various other locations. Whilst we try to maintain accurate quantities on the website there may be times where an item has sold out prior to your order being received resulting in us not being able to fulfil your order. If this happens we will contact you to offer you a refund or suitable alternative. We have made every effort to display as accurately as possible the colours of our products, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

Many of our items are handmade and as such you can expect some minor variations in the design, colour, tones of the natural materials, we believe add to the unique beauty of each hand crafted piece. We do not offer refunds for items which may have minor variations to those shown in our online images.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities, discontinue or alter the design of any products that we offer.

We ship our items through Couriers, Australia Post and private sub-contractors. We endeavour to dispatch in-stock orders within 3 business days of the order being placed (unless it is an item for Pre-Order, please see below.) During peak times this may vary. We endeavour to provide you with a tracking number, and they are available on request.

Large items may incur an additional large item delivery fee, we have listed the approximate amount on the product listing as a guide.  If you would like to receive a quote prior to making your purchase please email us. Alternatively we will contact you after your order has been received to advise the delivery amount owing and how payment can be made.  Small items that are shipped in a satchel are given automatic Authority To Leave.  If you wish to give your Authority to Leave for larger items please leave your instructions in the comments section when checking out.

We do not deliver to PO Boxes, please be sure to include a physical address when placing your order.

Please ensure your email address and contact number are correct as we may need to contact you regarding your delivery.

We do everything we can to ensure that every item is shipped and received in great condition. If a package is received and the box/parcel appears to be in a damaged condition, this needs to be reported to the delivery driver before signing for it.

If you discover the item is a damage condition once you have opened the packaging please take a few clear photos and email these to us along with a description of the damage within 24 hours of receiving it. We will work with you to find a suitable outcome.

It is important to note that we do not give refunds or accept cancellations for pre-orders.  We provide an estimated time of arrival for each product and we aim for this to be as accurate as possible.  At times this ETA may be delayed for reasons outside of our control (production, weather, shipping, customs inspections, national holidays for example). We endeavour to keep you updated on arrival times. If the arrival time and the possibility of a delay to this arrival time does not suit the time frame which you require the item in, please do not purchase it.

All orders are dispatched as a whole. If you purchase an available item with a pre-order item, the available item will be sent to you when we receive the pre-order item. If you would like an available item shipped earlier we suggest you make two separate purchases or contact us to discuss.

Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Unless we have given you permission you may not resell or distribute our products.

Returns & Refunds
If the goods you receive are damaged or not of the quality you expected, you may have rights under:

  • Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cwth))
  • Other consumer laws that apply in each Australian State or Territory.
  • Our Refund Policy.

Our Refund Policy
Au Fait Living does comply with Australian Consumer Law, and thereby support the consumer rights that you have as our customer.

Please note, that we are not required to provide a refund or replacement if you change your mind. However, we are happy to provide a store credit note. You will need to pay applicable shipping costs for the return of the goods, in their original packaging.

If we agree that your order has a major problem, you can choose between a refund or a replacement. If you choose a refund this will be paid back to you through the original payment method. A major problem is classed when the item:

  • Has a problem that would have stopped someone from buying the item if they had have known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and cannot easily be fixed.

Alternatively, you may choose to keep the item and we can discuss an agreed compensation amount.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund, replacement or compensation.

Please keep your proof of purchase – e.g. your receipt.

If you receive an incorrect item or if anything in your order is incorrect, please contact us immediately. You will need to provide photos and the item will need to be returned to us, the process will be sent to you via email.

Privacy and Data Collection
Our Privacy Policy is available in the bottom right hand corner of the website. If you are needing clarification on any of our privacy or data collection policies, please get in touch with us via the Contact page.

Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.